Please read the refund policy carefully before using our service.
Introduction
At Project Editing Help, we want you to FEEL SAFE when placing your order! Hence, we have a refund policy that lays down the guidelines for asking for a reimbursement. Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your order due to one reason or the other. Please note that our aim is to fully satisfy our clients with the services that we offer; as such, we have your best interest at heart. Our company enjoys a high customer satisfaction rate, while refund requests are rare. However, we understand that there are unique scenarios when a client might want to get back the money that he/she has already paid to our firm. All refund requests are reviewed by our Dispute Department and processed within two business days.
Situations when we offer a refund
Lack of a writer to handle your order
We try our level best to hire writers from different disciplines but we cannot guarantee that you will always find a writer who is qualified and ready to work on your order. In the event that we lack a suitable writer to assign your order, we shall notify you as soon as possible. In such a scenario you are entitled to a 100% refund.
Order is cancelled
If you decide to cancel your order before we assign a writer to work on it, you receive a 100% refund. If a writer has already been assigned, the refund amount depends on your deadline. This is because the writer who starts on your paper should receive compensation for the work done. The refund amount varies from 50% to 70% to cover the effort of the company and the expert in their attempt to provide you with the product or services purchased. If you want to cancel the order, please make sure to contact our Support Team via Live Chat or phone as soon as possible.
Please note that you cannot claim a refund for order cancellation if the paper has already been completed and delivered to you on time. You can only request a refund due to quality concerns if the paper has been delivered within the deadline you stipulated and paid for.
Late delivery
While our writers are time-conscious, we are aware that they might miss the set deadline on rare occasions. It may happen when the writer gets ill or in case of other emergencies. In such a scenario, the company will refund an appropriate amount to compensate for the late delivery. The exact amount will be discussed with the customer in private.
Please note that the order deadline is calculated after the ordering process is completed. This process is considered complete after the client has completed the order form, fully paid the amount due upfront, and we have confirmed to have received it. No refund shall be approved for a deadline that was missed due to an incomplete order.
Unacceptable work
If you consider the order submitted to you as totally unacceptable then you can claim a refund. For your refund request to be approved, you must provide a strong case of your dispute claims. Specifically, such an argument should be based on lines of the writer not following the issued instructions or depicting inaptitude in working on the given project. You must cite clear examples of such instances in your paper. In such a scenario, you are entitled to a refund of up to 75% of the amount paid for the order. This rate will vary depending on the merit of each case.
Please note that if you are not satisfied and would like to get a refund instead, the Dispute Department will conduct an investigation. Hence, you should provide strong reasons and examples to back up your claim, or your own revised version of our paper as supporting evidence. The refund claim will be approved or denied based on the Dispute Department’s discretion. Keep in mind that we always want our customers to be fully satisfied. Hence, we will always do our best to treat the customer fairly and achieve maximum customer satisfaction.
When you have mistakenly paid for a single order multiple times
If you have made an error of paying for a single order twice or more, you can claim a full refund for the amount that exceeds that which would be charged for a single order.
When you have placed orders that are identical
Sometimes, it happens that a client places duplicate orders by mistake while in need of a single order. In such a scenario, you need to contact us as soon as possible. You should clarify with us that the other order is not needed.
Kindly note that to get 100% refund on the duplicate orders, you should cancel them before they are assigned to writers. If you fail to cancel the order on time, then the amount to be refunded is subject to negotiation. The amount shall be fair to both the client as well as writers who have already begun the process of working on the extra orders.
Plagiarized work
If by any chance you receive a paper that has been plagiarized, then you are entitled to a 100% refund. For you to be refunded, you must produce evidence (similarity report) that your paper contains plagiarism of unacceptable level at the time of making the refund request or within a reasonable time after placing the request. Failure to do so shall lead to forfeiting of such refund. Please note that we screen all papers with Turnitin before delivery which means that the chances of getting a plagiarized paper are zero.
You are not entitled to a refund if:
- Once you have released a certain percent of the total amount to the expert in cases where payment is made in installments, it is deemed that this particular portion of the paper has been completed, and you accepted the quality. Thus, released funds are non-refundable.
- In the event that you complain of poor or low quality of order completed, you are entitled for free revisions and can ask for a different writer to be assigned your order. You cannot claim for a refund if you decline to use our free revision to improve the quality of the work and opt to revise the paper yourself.
- A lower grade than what was expected is received. We do our level best to ensure that our clients excel in their studies. However, this does not mean that we give grade guarantees. This is because there are other factors that influence the final grade which are out of our control such as personality or contribution to class discussions. Any refund request that shall be based on a client not scoring the desired grade shall therefore be declined.
- The customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, a refund cannot be requested.
- Delivery of an order is delayed due to the needed materials being provided too late by the customer. In this situation, no refund can be granted.
- The services hired entail editing, proofreading, and formatting. Please understand that the order you place for the aforementioned services contains original content written by you that may contain errors of contextual nature.
- The revision of your paper is late. Please note that refunds do not apply to revisions since revision deadlines are set individually for each order. Make sure your writer has a sufficient amount of time to complete the order. For example, if your paper is due in 7 days, choose a 5-day deadline so that we can have time for any possible revisions.
- When the refund request is made after the time allowed for making such a request has already lapsed.
Refund processing
You can begin the process of requesting a refund at any given time provided that the period does not exceed 14 days after you have received the completed order. Any refund request initiated after 14 days have elapsed after order delivery shall not be approved.
Once you receive the refund confirmation, the company will process it within two days. Please note that the company cannot be held responsible for your bank transfer fees, transfer anomalies, and/or possible delays occurring due to any bank service issues.